We begin all service calls with a diagnostic fee of $100 on standalone appliances. If the customer chooses to proceed with the recommended repairs, the diagnostic fee will be applied toward the total cost of repairs. After the trouble is diagnosed, the customer will be given a flat rate price for the repair. If the repair takes 1 hour or 3 hours, the price will remain the same. No hidden fees. No hourly rates. We too are consumers and feel the pain in the pocketbook that comes with the high overhead costs of the larger companies. Let's save you some money and provide you with the personal touches that come from a small family business.